Service Manager

Job Summary of Service Manager:

To capably oversee and lead all aspects of the store in the store manager's absence.

Responsibilities of Service Manager:

• To assure that all store personnel are courteous to all customers and that all customer complaints/requests are handled properly and professionally.
• Responsible for efficient and effective delegation of duties to achieve maximum performance and proper follow-up procedures.
• To maintain a housekeeping program which ensures an orderly and clean store that is pleasing to the customer's eye.
• Maintain the building and equipment to meet maximum safety operations.
• Responsible for optimal freshness of all products and proper merchandising to achieve maximum sales and profits.
• To implement and maintain effective fire and safety programs set forth by Risk Management.
• Implement and maintain effective security standards inside and outside of the store, which are set forth by the Loss Prevention Department.
• To greet all customers and thank them for their patronage.
• To conduct store refrigeration checks throughout the evening.
• To oversee all aspects of the store during the evening hours in the absence of the store manager.
• To abide by all company policies as stated in the Employee Handbook.
• To help in the cash office as needed, such as covering breaks/lunches as well as verification of bank deposits.
• To assist in any department in the store on an as needed basis.
• To communicate any problems that occur in the evening to the store manager or the department managers.
• To assist in all aspects of the grocery department including but not limited to building displays, merchandising, signage, collecting carts, and general stocking.

Qualifications of Service Manager:

• The primary qualification is a high school education, with the choice of pursuing further academic qualifications as an individual decision.
• Experience in overseeing staff within a retail outlet for a year or more is compulsory.
• Critical decision-making abilities and strong leadership qualities are vital.
• Excellent communication skills are essential for effectively communicating with both clients and colleagues.
• Occasional lifting of about fifty pounds (50 lbs.) is required for around thirty percent (30%) of the responsibilities.
• Being able to retrieve and place products on the top racks in the grocery aisles to ensure proper storage is a critical aspect of the role. This duty is expected to take up approximately one-fifth of the time allocated for working in the aisles.
• Essential skills for the position involve operating a pallet jack, step carts, and the Big Joe.