Customer Assistance Associate

Job Summary of Customer Assistance Associate:

As a Customer Assistance Associate, you will be in charge of delivering cheerful and efficient assistance to customers, aiding with inquiries, processing transactions, and ensuring a pleasant shopping experience. You contribute to the cleanliness and organization of the workplace and assist team members with daily tasks.

Responsibilities of Customer Assistance Associate:

• Provide excellent and welcoming customer service.
• Observe and obey all regulations and procedures established by the company.
• Ensure that the check-out areas are cleaned daily and be prepared to promptly clean up any spills or broken items.
• Keep up a clean and well-groomed personal appearance always while adhering to the company's guidelines on personal presentation.
• Aid in specialized projects and execute additional duties as directed by superiors.
• Adhere to the management planning directives to foster a consistent level of productivity throughout the organization.
• Follow all company safety guidelines and communicate any required equipment maintenance or repair work. Ensure the work area is free from debris and safety hazards to promote a secure environment.
• Demonstrating fairness, dignity, and respect towards colleagues is a fundamental principle.
• Perform a meticulous price assessment.
• Monitor and restrict the excessive consumption of store essentials, like ribbons, transaction paper, bags, and cleaning resources.
• Take part in floor sweeping activities throughout store hours and help with other maintenance tasks like maintaining the cleanliness of break rooms and restrooms as directed.
• Assist in the immediate removal of spills and broken glass or plastic containers to ensure safety and prevent potential hazards.
• Enforce security protocols by staying watchful and observant of customers' behavior and reactions.
• Inform the manager or security of any abnormal actions that need to be addressed.
• Ensure that the store is clean and well-organized inside and out.
• Sort reusable bottles following vendor guidelines.
• Carry out any additional duties as required.
• Offer a friendly welcome and ensure prompt, courteous service to all customers.
• Observe the established procedures for enclosing products.
• Swiftly restock items to their original shelves, with priority given to perishable and refrigerated products.
• Round up shopping trolleys and transport them to designated areas for pickup and return.
• Provide takeout service according to the company's regulations.
• Employ a cash register or bottle slip to add up and record bottle returns, facilitating the delivery of accurate and effective customer service.
• Follow safety protocols rigorously when operating the bottle crushing equipment.
• Expected to fulfill the physical criteria of the job, with or without appropriate modifications.

Qualifications of Customer Assistance Associate:

• Mastering the art of effective communication and customer service.
• Job performance in certain areas necessitates meeting the prescribed age qualifications.
• Ready to explore and understand various job requirements.
• Proved proficiency in fulfilling the technical job requirements.

Physical Requirements of Customer Assistance Associate:

• Use hands frequently/continuously , grasping, reaching and hand/arm motions while standing the majority of the shift.
• Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
• Push or pull up to 75 pounds on occasion.
• Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
• Work in and out of inclement weather when necessary
• Gather up to five shopping carts and push them to designated areas.
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room.

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.