Customer Service Team Manager

Job Summary of Customer Service Team Manager:

Established in 1963, Ingles Markets has flourished from a solitary grocery store to a regional chain with close to 200 retail stores dispersed throughout six southeastern states. The company's robust infrastructure includes a vast 1.6-million-square foot distribution center, two truck fleets, and a dairy processing facility. Embark on your professional journey at Ingles, where internal advancement opportunities are abundant, and a culture of promoting from within prevails

Ingles places great emphasis on teamwork to create an inviting, local shopping environment that relies on your valuable input. While all employees engage in various tasks, our main focus is on welcoming customers with a smile and delivering helpful support. We prioritize values such as leadership, safety, and customer satisfaction to foster your growth through training programs, developmental opportunities, and a supportive work environment. If you are keen on advancing in the field of retail management, Ingles invites you to explore potential career opportunities.

Responsibilities of Customer Service Team Manager:

• Deliver exceptional customer service by promptly greeting customers within a 10-foot distance, responding to queries effectively, and assisting cashiers in a timely fashion.
• Minimize customer wait times by opening new registers as soon as there are three or more individuals in line.
• Arrange and uphold practical work timetables for front-facing staff members that cater to the demands of business capacity and customer footfall.
• Support sales transactions within the framework of company policies, covering Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, and gift cards.
• Oversee the execution of Western Union and Money Order transactions.
• Keep store management informed about pricing irregularities, problems with registers or scales, and any discrepancies in the POS files related to missing items.
• Address refunds, overpayments, permissions, verification of checks, cash retrievals, and requests for changes in money denominations, as required.
• Enforce the company's dress guidelines and monitor break durations based on federal and corporate directives.
• Maintain a rule that restricts employees from consuming food or drinks near the registers and promptly deal with perishable items that are returned for restocking.
• Only use the override key in alignment with the rules and regulations set forth by the company.

Requirements of Customer Service Team Manager:

• Extraordinary skill set in offering exceptional service to clients.
• The role necessitates prior experience as a cashier or in a front-end position.
• The ability to be flexible and adjust to shifting needs is important, particularly in situations of high demand or stress.
• The necessity to interpret written information and solve straightforward mathematical problems is mandatory.
• Wishes to participate in a team within a rapid-paced setting
• Individuals over the age of 18 can participate

Benefits of Customer Service Team Manager:

• Obtain your pay on a weekly schedule through direct deposit
• Medical, dental, vision, life, and disability insurance plans are provided to eligible individuals
• A 401(k) program featuring employer-matched contributions towards employees' retirement savings
• Opportunities for advancement
• Paid holiday, vacation, and sick leave benefits are provided exclusively for full-time employees
• Compensation is provided for bereavement and jury duty absence for full-time workers in accordance with company guidelines
• Only employees working full-time are eligible for the company-sponsored life insurance
• A scholarship initiative targeted towards high school seniors entering college