Customer Service Checkout Associate

Company Overview:

Southeastern Grocers is dedicated to cultivating an inclusive workplace where authenticity and diversity are valued. We are committed to providing outstanding customer experiences by fostering a welcoming environment for both shoppers and associates. By joining our team, you become part of a culture built on respect, integrity, and exceptional service.

Role and Responsibilities:

As a Customer Service Checkout Associate, you will play an important role in protecting company assets while delivering a smooth and positive customer experience. You will monitor self-checkout activity, assist customers as needed, and help maintain a safe, efficient, and friendly environment. Key responsibilities include:

• Observe self-checkout stations to identify irregular or suspicious transactions.
• Ensure items are scanned and bagged correctly, verifying purchases when necessary.
• Respond promptly to Point-of-Sale (POS) alerts and transaction issues.
• Report theft, equipment malfunctions, or suspicious behavior to store leadership immediately.
• Provide courteous, timely assistance to customers using self-checkout lanes.
• Educate customers on self-checkout procedures to reduce errors and wait times.
• Maintain a professional and approachable demeanor to create a welcoming atmosphere.
• Encourage customers to use self-checkout when appropriate.
• Keep the self-checkout area stocked with supplies such as bags, receipt paper, and cleaning materials.
• Clean and sanitize checkout equipment and surrounding areas as needed.
• Assist with collecting and returning shopping carts when required.

Required Skills and Experience:

• Must be at least 18 years old.
• Strong attention to detail with the ability to recognize discrepancies.
• Excellent customer service skills with a friendly, professional approach.
• Basic computer skills to complete online training and operate POS systems.
• Clear communication skills in English; bilingual ability is a plus.
• Ability to follow policies and instructions accurately.
• Dependable with a high level of integrity.
• Ability to remain calm and effective under pressure.
• Physical capability to stand, walk, lift, push, or carry up to 20 lbs, with occasional stooping, kneeling, crouching, balancing, or climbing up to 4 feet.

Preferred Qualifications:

• High School Diploma or GED preferred but not required.
• Prior retail or customer service experience is a plus.

Compensation and Benefits:

• Competitive pay
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Wellness programs and professional development opportunities

About Southeastern Grocers:

Southeastern Grocers is committed to creating a workplace where every team member’s contributions are respected and valued. We focus on safety, diversity, and professional growth while fostering a culture of integrity, compliance, teamwork, and customer focus. Join our team to help deliver excellent service and make a meaningful impact every day.