Market Grill Clerk

Job Summary:

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Market Grille Clerk provides prompt, efficient, and friendly customer service, reviews and fills customer orders, and ensures that food is handled safely while maintaining a clean and neat work area. Demonstrates partnerships, growth mindset, results orientation, customer focus, and professionalism.

Responsibilities:

• Provide prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
• Smile and greet customers in a friendly manner, whether in the designated department or elsewhere in the store.
• Learn customers' names and address them by name whenever possible.
• Assist customers by escorting them to products, securing items out of reach, loading or unloading heavy items, passing along suggestions or requests, and enhancing the shopping experience in every way possible.
• Answer the telephone promptly and provide friendly, helpful service, including taking customer orders.
• Take customer orders at the Market Grille counter.
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Review daily orders and prepare products accordingly.
• Ensure adequate food supply is available; follow or develop a production list.
• Pull product from cooler/freezer for cooking; check product status and freshness.
• Check in product, put away stock, and review invoices as needed.
• Run department registers, receive payment, and make change where applicable.
• Maintain cleanliness and organization in the work area.
• Remove trash in a timely manner.
• Follow all safety, sanitation, and hygiene guidelines.
• Adhere to company policies and dress code.
• Report to work as scheduled and on time.
• Wash dishes as necessary.
• Order products and supplies as needed.
• Price products for customers as necessary.
• Deliver orders as required.
• Assist in other store areas as needed.
• Perform other job-related duties and special projects as assigned.

Qualifications:

• No formal education requirement.
• Six months or less of similar or related work experience.
• Ability to carry out detailed but simple written or verbal instructions.
• Ability to deal with a few concrete variables.
• Basic math skills including simple addition and subtraction.
• Ability to copy figures, count, and record information accurately.
• Ability to follow verbal or demonstrated instructions, write identifying information, and request supplies orally or in writing.

Physical Requirements:

• Must be able to perform medium work: exerting up to 50 lbs occasionally, 20 lbs frequently, and 10 lbs constantly.
• Visual requirements include close and distant vision, depth perception, color vision, and field of vision.
• Must be able to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.

Working Conditions:

• Work performed primarily in a store environment with pressure to meet deadlines and handle multiple priorities.
• Exposure to noise, equipment movement hazards, cleaning chemicals, electrical shock, and temperature extremes.

Equipments Used:

• Standard kitchen tools and equipment including disposal, trash compactor
• slicer
• Hobart machine
• Grill, fryer, dishwasher
• register system
• Ovens
• Rotisserie
• knives
• label maker
• company vehicle.