Customer Service

Job Summary:

As a Customer Service Clerk, you are responsible for assisting customers with mail services, Western Union orders, utility bill payments, check cashing, money orders, and dry cleaning orders. You will also ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members. At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Responsibilities:

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all interactions.
• Smiles and greets customers in a friendly manner, whether in the designated department or elsewhere in the store.
• Makes an effort to learn customers' names and address them by name whenever possible.
• Assists customers by escorting them to products, securing items out of reach, loading or unloading heavy items, noting suggestions, and enhancing the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to callers.
• Weighs postal packages, processes certified, express, UPS, registered, and insured mail.
• Processes Western Union orders, sells money orders, and cashes payroll, personal, ADC, and social security checks.
• Sells hunting and fishing licenses and processes utility payments.
• Processes paid outs, sends faxes, counts coupons, and processes refunds.
• Uses the store intercom system for paging as needed.
• Maintains cleanliness in work areas and removes trash in a timely manner.
• Signs on and off lottery machines, sells and redeems lottery tickets, and processes bottle refunds.
• Assists customers with dry cleaning orders where applicable.
• Assists at registers as needed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Assists in other areas of the store as needed and performs other job-related duties as required.

Qualifications:

• Ability to solve practical problems with a variety of variables and limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; and provide basic guidance to customers.
• High school diploma or equivalent experience.
• Over six months up to one year of similar or related work experience.

Physical Requirements:

• Must be able to exert up to 50 pounds of force occasionally and up to 20 pounds frequently.
• Visual requirements include clarity of vision from less than 20 inches to more than 20 feet, depth perception, color vision, and field of vision.
• Must be able to perform physical activities including stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions:

• Continuously exposed to dirt and noise.
• Fast-paced work environment with significant pressure.

Equipment Used to Perform Job:

• Fax machine
• Telephone
• Postal equipment
• Lottery and money order machines
• Western Union equipment
• Computer
• Cash register
• Intercom system