Food Service Associate

Job Summary of Food Service Associate:

The Food Service Associate main duty is to ensure that all food service displays are well-supplied and maintained in a hygienic condition throughout operating hours. They must be available to aid customers when necessary and exhibit a positive and dynamic attitude. Following the operational protocols established by the Food Service Department is essential for this role.

Responsibilities of Food Service Associate:

• Maintains the cleanliness of food service display units, storage spaces, and workstations to promote a safe environment, which involves tasks such as tidying shelves and products, ensuring floors are clear of liquid leaks, and eliminating any dangerous clutter from the ground by sweeping it away.
• Arranges food service displays, following guidelines from the Food Service Department for product presentation, stocking, and layout accuracy.
• Evaluates the turnaround of all food service goods with a specific focus on identifying expired inventory and disposing of outdated or spoiled products.
• Responds in a helpful manner to customer queries and aids customers in making purchases, providing information, and selecting products; involves promoting and recommending products.
• Verifies, examines, and records items to ensure precision in delivery, climate conditions, and excellence.
• Observes the point-of-sale displays, making sure there is a diverse selection of recipe cards, product vouchers, promotional content, and details about complementary food items.
• Entails the operation and utilization of tools like knives, scales, wrappers, compactors, waste disposals, pallet jacks, and hand trucks.
• Prepares different food items by selecting the right ingredients and following the correct cooking durations for each dish.
• Utilizes understanding of scales and weight units to precisely measure and tag items.
• Engages in pre-inventory arrangements, involving organizing back stock and verifying tags correspond with items.
• Maintains a thorough understanding of product information and how to prepare products effectively.
• Regularly patrols the department to maintain a neat and hygienic environment consistently.
• Additional responsibilities may be assigned as necessary.

Qualification of Food Service Associate:

• Obtaining a high school diploma or its equivalent certification.
• Experience in grocery retail for 1-2 years is desired, particularly in understanding Food Service department operations and protocols.
• Experience in the organic food sector would be advantageous.
• Consistently uphold superior customer service standards.
• Proficiency in adjusting to the constantly evolving high-volume retail setting within a collaborative, cross-disciplinary team atmosphere.
• Being able to proactively address issues as they come up is essential.
• The ability to adjust easily to different circumstances.
• Advanced focus on precision is required along with the ability to prioritize tasks effectively and adhere to deadlines.
• Exceptional verbal communication and interpersonal abilities to interact effectively with colleagues and upper management across different departments.
• It is crucial to be able to juggle multiple tasks simultaneously and possess strong organizational abilities.
• Must possess the ability to guide, aid, and participate in achieving team objectives.
• Flexibility in scheduling to meet the demands of the business as needed.
• Understanding the health department guidelines and regulations specific to the operation of a grocery store is essential.
• Basic familiarity with mathematics, weights, and measurements is essential.
• It is essential to possess proficiency in operating a variety of food service equipment including knives, slicers, scales, and ovens.
• Proficiency in slicing and measuring different quantities of meats, salads, and cheeses.

Job Function Analysis of Food Service Associate:

Physical Demands:

• Spend very little time, around 1-2 hours, in that particular place
• It is required to be on one's feet for an uninterrupted period of 1 to 8 hours
• Take continuous walks lasting between 2 to 8 hours without interruption
• Travel regularly for periods ranging from 2 to 4 hours
• Balance Frequently 34-66%
• Bend Occasionally 1-33%
• Ascend (2 to 6 feet) Sometimes between 1 to 33%
• Crawl Occasionally 1-33%
• Crouch/Squat Occasionally 1-33%
• Kneel Occasionally 1-33%
• Engage in frequent reaching movements, both forward and overhead, ranging from 34% to 66% of the time
• There is a slight chance of twisting the body at a 45-degree angle periodically

Lifting/Carrying:

• 10 pounds. Irregularly between 1 and 33%
• to 25 pounds. Sometimes ranging from 1 to 33 percent
• 50 pounds. Occasionally used between 1-33% of the time
• 100 pounds is always a possibility, never nonexistent

Repetitive Motion:

• Often between 34 and 66%, individuals tend to frequently use both right and left hands for grasping objects
• Fine Motor Skills Occasionally 1-33%
• Moving things back and forth sometimes accounts for 1-33% of the time
• Lower limbs never 0%