Retail Facility Manager

Job Summary of Retail Facility Manager:

In charge of the store's operations and profitability, the Retail Facility Manager oversees the training, guidance, and supervision of all department employees.

Responsibilities of Retail Facility Manager:

• Consumers are greeted and catered to based on the company's standards for delivering top-notch customer service.
• All company managers are obliged to showcase professionalism and offer appropriate leadership for the employees.
• Customer complaints are managed appropriately and in line with company policy.
• The shop's design is inviting and geared towards providing a positive shopping experience.
• The products customers want to purchase are available and ready to be bought.
• Special requests are managed suitably and in adherence to company guidelines.
• Ensures adherence to company phone answering guidelines and spends a significant portion of their work hours on the sales floor assisting customers, supervising employees, and managing departmental activities.
• Educating employees on delivering exceptional customer service and enforcing accountability measures to monitor their performance.
• Checking and confirming that the employees are compliant with the food safety certifications and registration mandated by the state and county.
• The Assistant Store Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in the following areas:
• The correlation between sales figures and labor hours represented in the Sales per Labor Hour Ratio
• Average Purchase Value, Customer Volume, and Cost of Goods Sold related to Produce Items
• EBITDA
• Verifies that products are sourced from the appropriate suppliers to secure the rightful discount and uphold profit margins.
• Maintains in-stock conditions to align with organizational benchmarks
• Monitoring the range of products offered, which includes:
• Routine analysis of departments to preserve top sellers and discontinue products that are moving at a very slow pace
• Regular incorporation of new products is stipulated by company guidelines.
• Maintains the rotation and stocking of perishable goods following company standards.
• Markdowns are regulated according to the company's prescribed standards.
• Accountable for aiding the Store Manager in the hiring, training, and supervision of all store personnel according to company guidelines.
• Personnel undergo training, receive assignments, and are accountable for task completion.
• Guarantees the accuracy and completeness of both the master and daily schedules to meet the store's needs. Ensures timely posting of schedules and assignment of daily tasks following the company's task sheets.
• Works in tandem with departmental managers to allocate employees effectively for daily tasks.
• Educates and oversees staff members to uphold a holistic store ambiance and assist customers throughout the store.
• Works alongside department managers to ensure that employees receive training in a diverse set of tasks.
• Partners with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resources.
• Collaborates with the Store Manager in finalizing and conducting performance evaluations for all store employees with input from department managers. Aids in approving salary adjustments where necessary.
• Interviews and selects new hires in coordination with department managers to fulfill the store's workforce demands.
• Deals with performance and disciplinary issues promptly and correctly, utilizing the help of Human Resources as necessary.
• Ensures transparent and effective communication with store staff members, such as organizing monthly team meetings and distributing important company information.
• Responsible for enforcing adherence to safety protocols consistently.
• Ensures timely completion of all Ulti-time edits.
• Responsible for helping the Store Manager in teaching, advising, and nurturing store personnel.
• Staff members are urged to improve their comprehension of nutrition and product facts.
• According to company protocols, he/she and store employees respond to customer queries using Structure/Function statements and statements regarding nutritional assistance.
• Manages operational responsibilities successfully, encompassing daily schedules, checklists, and opening and closing duties.
• Checks that all necessary store paperwork and reports, including the Monthly Manager's Report, are done on schedule.
• Successfully finalizes the DSR and Manager's Cash with accuracy and efficiency.
• Responds to all calls from department managers while on shift and assists in managing staff breaks.
• Handling business disruptions that may occur intermittently, including managing loitering individuals, addressing solicitation concerns, responding to sudden weather emergencies, and ensuring proper restroom use.
• Adheres to a schedule determined by the store's needs, which may include evening and weekend shifts, and a total of 45 hours worked each week.
• Educates employees on supporting decisions made by the home office, heeding directions from headquarters, and performing assigned duties correctly.
• Reviews and adheres to notices (memorandums, facsimiles, electronic communications) from the headquarters while working remotely.
• Adjusts promptly to varying job demands to complete tasks successfully.
• In the professional setting, managers are tasked with being leaders and embodying the necessary standard of excellence through their job performance and conduct.

Qualification of Retail Facility Manager:

• High school diploma or GED required 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus.
• Able to manage changing priorities.
• Ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law.
• Must be able to obtain forklift certification.
• Maintain compliance by keeping food safety certifications up to date through continuing education and registered with the appropriate agency if applicable.
• Possesses a sense of urgency in the completing tasks and is highly organized.
• Possesses excellent customer service skills.
• Ability to take direction and follow through.
• Must be cashier trained.
• Proficient in MS Word, Excel and Outlook required.

Benefits of Retail Facility Manager:

• Birthday Bonus Pay
• Wages for five holidays with stores shut down
• Employees witness a gradual escalation in their Paid Time Off benefits, which encompass sick days and vacation slots, as they continue their tenure with the organization
• Paid Nutrition Education
• Good4u Crew Member Discount offers a unique opportunity for members of the Good4u Crew to access discounted prices when shopping at the store
• Consistent, Planned Wage Boosts
• Career advancement prospects and pathways for personal development
• Program aimed at improving individuals' holistic health
• The Staff Assistance Program (SAP) provides employees with access to resources and support to help them navigate difficult situations and improve their personal and professional lives
• Employee Referral Program
• Healthcare, dental, and vision insurance policies
• Paid Parental Leave
• Paid medical leave is provided through the company's short-term disability insurance to offer financial assistance for medical-related leaves of absence
• The company-paid short-term disability insurance scheme is intended to offer support to employees during temporary disability situations
• The company offers complimentary life insurance coverage to its employees
• Choices for voluntary benefits include hospital indemnity, accident insurance, long-term disability coverage, and term life insurance
• A 401k retirement savings plan is offered to employees, with a company match that is available at the discretion of the employer
• Participants can use a Healthcare and Dependent Care Flexible Spending Account (FSA) to earmark pre-tax dollars for medical and childcare expenses, promoting financial planning for these necessities
• A Health Savings Account with Company Match promotes a culture of health and financial wellness within the workplace, as employees are incentivized to prioritize their health and save for potential medical costs