Customer Order Clerk

Job Summary of Customer Order Clerk:

As a Customer Order Clerk, the role involves receiving and processing customer orders either in person or via phone. The position also entails fulfilling requests for products as per the department manager's instructions and verifying the accuracy of orders. An essential aspect of the job is maintaining a favorable company reputation through delivering polite, amicable, and effective customer service to both clients and colleagues. Hy-Vee places significant emphasis on its personnel as a vital asset, pledging to provide friendly assistance at all times throughout the store, a commitment achievable only through a dedicated and enthusiastic staff dedicated to assisting customers and fostering teamwork.

Responsibilities of Customer Order Clerk:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Takes customer orders at the counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Reviews the status and appearance of the food for freshness.
• Prepares pizza toppings (green peppers, onions, etc.).
• Orders breads from the bakery or outside. Receives product and verifies order Pre bakes (partially bakes) pizza crust for the pizza case.
• Ensures that an adequate supply of product is ready and on hand.
• Anticipates product needs for the department on a daily basis Prepares, finishes, and replenishes product as necessary.
• Inventories the cold case and determines what is necessary for product replacement.
• Runs the department registers and receives payment, makes change, etc., where applicable.
• Removes trash in a timely manner. Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time.
• Orders product that is requested by department manager.
• Prepares pizza dough and breadsticks when necessary.
• Pulls old product from the case and fills with new product.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Qualifications of Customer Order Clerk:

• High school diploma or equivalent qualification and under six months of comparable experience. Should possess the capacity to execute specific yet straightforward written or spoken directives and handle a limited number of tangible factors.
• Proficiency in basic arithmetic operations such as adding and subtracting; replicating shapes, tallying, and documenting.
• Demonstrate the capacity to comprehend and adhere to spoken or illustrated directives; record pertinent details; solicit materials verbally or through written means.

Physical Requirements of Customer Order Clerk:

• The ability to occasionally apply 20-25 pounds of force, frequently apply up to 10 pounds of force, and constantly apply a minimal amount of force to move objects is required for this position.
• Visual needs comprise the ability to see clearly at distances ranging from less than 20 inches to over 20 feet, with or without the aid of corrective lenses, as well as the capacity for depth perception and a broad field of vision.
• The job requires individuals to engage in physical tasks such as climbing, balancing, bending, crouching, kneeling, stretching, remaining upright, moving on foot, pushing, pulling, raising, holding, sensing with touch, communicating verbally, listening, and repeating movements.

Working Conditions of Customer Order Clerk:

• This job role is consistently subjected to flour, particles, loud sounds, and varying temperature conditions.
• Cleaning chemicals and solvents are encountered intermittently.
• In this high-speed work setting with considerable demands, tools Utilized for

Task Execution:

• Oven
• steamer, scale
• big mixer
• shrink wrap machine
• CARS program
• register
• walk in cooler
• Pizza cutter and knives are essential tools for slicing pizza easily, while slice cases are convenient for storing and transporting pizza slices afterward.