Retail Team Operations Manager

Job Summary of Retail Team Operations Manager:

Responsibilities of the Retail Team Operations Manager encompass supervising all staff within the store's departments to ensure smooth operation and financial success.

Responsibilities of Retail Team Operations Manager:

• Customers are acknowledged and aided in line with the company's guidelines for exemplary customer service.
• Company managers are anticipated to uphold professionalism and deliver appropriate leadership to their team.
• The company ensures that customer complaints are addressed according to its established guidelines.
• The shop's design is inviting and geared towards providing a positive shopping experience.
• The desired products are currently in inventory and ready for purchase.
• Company policy dictates the appropriate handling of special orders.
• Maintains company standards for phone responsiveness and prioritizes assisting customers, supervising employees, and managing departmental tasks while present on the sales floor for a minimum of 75% of their work hours.
• Instructing and guiding employees on how to deliver exceptional customer service, while also enforcing accountability practices within the team.
• Ensuring that the team is aligned with the mandatory state and county food safety certifications and registration.
• The Retail Team Operations Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in the following areas:
• Evaluation of sales performance in relation to labor hours utilizing the Sales per Labor Hour Ratio
• The Mean Ticket Price, Number of Clients, and Expenses on Sold Products in the Produce Department
• EBITDA
• Guarantees that the selected vendors are used for ordering products to secure the accurate discounts and sustain profit margins.
• Upholds company standards by securing consistent in-stock status
• Observing the selection of products in stock, which involves:
• Ongoing review of departments to sustain high-selling products and discontinue those with minimal traction
• The company policy dictates the frequent introduction of new products.
• Abides by the company's stocking and rotation standards for perishable items.
• Markdowns are controlled in adherence to the company's specified guidelines.
• Charged with assisting the Store Manager in managing the hiring, training, and supervision of all store employees per company standards.
• Personnel undergo training, receive assignments, and are accountable for task completion.
• Validates the precision, comprehensiveness, and relevance of both master and daily schedules to store needs. Ensures schedules are posted promptly and assigns daily tasks according to company task sheets.
• Coordinates with department managers to share employees for task completion on a daily basis.
• Trains and observes employees to ensure a unified store presence and help customers in all departments.
• Partners with department heads to equip employees with the skills needed to fulfill various job responsibilities.
• Partners with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resources.
• Assists the Store Manager in the completion and implementation of staff performance evaluations in coordination with department managers. Supports in approving salary increments where required.
• Manages the interview process and selects candidates for employment with collaborative input from department managers.
• Handles all performance and/or disciplinary concerns in a timely manner, seeking support from the Human Resources department when needed.
• Ensures transparent and effective communication with store staff members, such as organizing monthly team meetings and distributing important company information.
• Tasked with ensuring that safety measures are always adhered to.
• Ensures that edits to Ulti-time are done in a timely fashion.
• Tasked with supporting the Store Manager in training, coaching, and developing the store team.
• He/she promotes the development of staff understanding in nutrition and product knowledge.
• In accordance with company guidelines, the individual ensures that customer inquiries are met with responses incorporating Structure/Function statements and statements related to nutritional support.
• Carries out operational duties proficiently, covering tasks such as managing daily schedules, checklists, and opening and closing procedures.
• Confirms that store paperwork and reports, including the Monthly Manager's Report, are accomplished within the required timeframe.
• Accurately completes the DSR and Manager's Cash tasks efficiently.
• Responds to all calls from department managers while on shift and assists in managing staff breaks.
• Managing occasional disturbances that impact daily business routines, such as handling loiterers, addressing solicitation problems, responding to emergency weather events, and enforcing appropriate restroom usage.
• Adheres to a work timetable based on the needs of the store, which may include evening and weekend shifts, with a total of 45 hours allotted per week.
• Trains employees in providing support for decisions from the home office, adhering to directions from headquarters, and executing job responsibilities correctly.
• Interprets and complies with directives (memorandums, telefaxes, electronic messaging) from the main office outside of the workplace.
• Demonstrates flexibility in response to changing job requirements for goal attainment.
• Within the workplace, managers are looked upon as leaders who demonstrate the expected standard of excellence through their work performance and professional behavior.

Qualification of Retail Team Operations Manager:

• High school diploma or GED required 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus.
• Competent in handling changing focus areas.
• Ensuring compliance with state and county laws by satisfactorily completing applicable food safety training and passing required exams to acquire mandatory certifications.
• It is imperative to hold certification for the operation of a forklift.
• Adhere to regulations by staying up to date on your food safety certifications through continuous education and ensuring registration with the relevant governing agency when required.
• Demonstrates a sense of immediacy in task completion and maintains strong organizational capabilities.
• Demonstrates expertise in interacting with customers professionally.
• Capability to take guidance and see tasks through to the end.
• Essential to have cashier training experience.
• Capability in MS Word, Excel, and Outlook mandatory.

Benefits of Retail Team Operations Manager:

• Birthday Bonus Pay
• Remuneration for five holidays during store closures
• As one's tenure at a company extends, the allocated Paid Time Off, comprising sick days and vacation periods, also increases correspondingly
• Paid Nutrition Education
• Career growth options and avenues for expanding one's professional horizons
• Initiatives designed to support individuals in achieving optimal health and well-being
• The Employee Resource Network (ERN) offers a range of services and resources to assist employees in overcoming personal and work-related issues
• Employee Referral Program
• Insurance plans for medical, dental, and vision care
• Paid Parental Leave
• Paid medical leave, under the umbrella of the company's short-term disability insurance, ensures employees are compensated during medically necessitated time off
• The company-paid short-term disability insurance scheme is intended to offer support to employees during temporary disability situations
• The company takes care of the premiums for the life insurance provided to its staff members
• Within the realm of voluntary benefits, individuals can select from offerings such as hospital indemnity, accident insurance, long-term disability coverage, and term life insurance
• Employees can participate in a 401k retirement plan that includes a discretionary company match feature
• The Healthcare and Dependent Care Flexible Spending Account (FSA) serves as a tax-efficient method for individuals to save money for medical and childcare expenses
• The HSA with Company Match offers a valuable incentive for individuals to save money for healthcare expenses, as the employer's contribution adds to the funds set aside by the individual, effectively doubling the savings