Store Team Manager

Job Summary of Store Team Manager:

In the store hierarchy, the Store Team Manager holds the second-highest position and is tasked with managing, training, and monitoring all department staff to ensure the store's success.

Responsibilities of Store Team Manager:

• Customers are acknowledged and aided in line with the company's guidelines for exemplary customer service.
• Exhibiting professionalism and demonstrating effective leadership are pivotal responsibilities for all company managers.
• Customer complaints are managed appropriately and in line with company policy.
• The store's ambiance is inviting, making it an ideal place for customers to shop.
• The desired products are currently in inventory and ready for purchase.
• The proper procedure for special orders is followed in accordance with company policy.
• Ensures adherence to company phone answering guidelines and spends a significant portion of their work hours on the sales floor assisting customers, supervising employees, and managing departmental activities.
• Instilling in staff the skills necessary to provide outstanding customer service and setting clear expectations for their accountability.
• Guaranteeing that the staff's food safety certifications and registration meet the necessary standards set by the state and county.
• The Assistant Store Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in the following areas:
• Calculation of the Sales per Labor Hour Ratio to determine the profitability of store and department sales
• Typical Ticket Amount, Volume of Customers, and Expenses on Sold Produce
• EBITDA
• Confirms the selection of vendors for product ordering to receive the correct discounts and uphold profit margins.
• Secures compliance with company expectations regarding in-stock conditions
• Monitoring the assortment of products in inventory, including:
• Regular scrutiny of departments to keep successful products and discontinue those with very limited sales activity
• New products are regularly incorporated in accordance with company guidelines.
• Abides by the company's stocking and rotation standards for perishable items.
• Markdowns are managed following the standard operating procedures of the company.
• Accountable for aiding the Store Manager in the hiring, training, and supervision of all store personnel according to company guidelines.
• Trains workforce, delegates responsibilities, and ensures task achievement.
• Validates the precision, comprehensiveness, and relevance of both master and daily schedules to store needs. Ensures schedules are posted promptly and assigns daily tasks according to company task sheets.
• Partners with department heads to assign staff for daily operational needs.
• Educates and oversees staff members to uphold a holistic store ambiance and assist customers throughout the store.
• Assists department heads in cross-training staff members to effectively handle a variety of tasks.
• Partners with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resources.
• Supports the Store Manager in completing and executing all store employee performance evaluations with collaboration from department managers. Assists in approving salary raises when appropriate.
• Coordinates with department managers to interview and hire individuals who align with the store's personnel needs.
• Deals with all performance and disciplinary matters appropriately and in a timely fashion, working closely with Human Resources for resolution.
• Supports open and straightforward communication with store employees by helping conduct monthly staff meetings and sharing corporate updates and information.
• Tasked with monitoring and enforcing safety guidelines consistently.
• Commits to completing all Ulti-time edits promptly.
• Accountable for aiding the Store Manager in training, coaching, and nurturing store associates.
• He/she supports staff in expanding their knowledge of nutrition and product details.
• Following company policies, he/she and store staff address customer questions with the use of Structure/Function statements and information on nutritional aid.
• Carries out operational duties proficiently, covering tasks such as managing daily schedules, checklists, and opening and closing procedures.
• Validates the punctual completion of store paperwork and reports, such as the Monthly Manager's Report.
• Successfully finalizes the DSR and Manager's Cash with accuracy and efficiency.
• Covers department manager calls during shifts and helps coordinate breaks and lunch coverage.
• Managing occasional disturbances that impact daily business routines, such as handling loiterers, addressing solicitation problems, responding to emergency weather events, and enforcing appropriate restroom usage.
• Follows a store-centric schedule that may involve working evenings, weekends, and being scheduled for 45 hours per week.
• Educates employees on supporting decisions made by the home office, heeding directions from headquarters, and performing assigned duties correctly.
• Examines and conforms to directives (memos, telefaxes, emails) from the central office at a remote location.
• Remains fluid in adapting to diverse work demands to achieve desired outcomes.
• Management roles in the workplace carry the expectation of leadership, where managers are to demonstrate the standard of excellence through their professional demeanor and performance.

Qualification of Store Team Manager:

• High school diploma or GED required 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus.
• Capable of effectively juggling evolving priorities.
• Successfully passing the necessary food safety training courses and assessments to acquire certifications as required by state and county laws.
• To operate a forklift, individuals must obtain the necessary certification.
• Maintain compliance by keeping your food safety certifications current through continuing education and registering with the appropriate agency if necessary.
• Demonstrates a sense of immediacy in task completion and maintains strong organizational capabilities.
• Exhibits adeptness in handling customer service matters effectively.
• Competence in understanding and completing tasks as directed.
• Must be equipped with proper cashier handling knowledge.
• Capability in MS Word, Excel, and Outlook mandatory.

Benefits of Store Team Manager:

• Birthday Bonus Pay
• Income for five holidays when stores are closed to customers
• The extension of one's Paid Time Off benefits, such as sick days and vacation time, correlates positively with the length of employment
• Paid Nutrition Education
• Through the Good4u Crew Member Discount, members can access savings and reduced prices on a range of products available at the store
• Systematic, Planned Wage Raises
• Pathways for enhancing one's career and achieving personal growth objectives
• Initiative focused on promoting overall well-being and vitality
• The Employee Care Program (ECP) is a service provided by employers to support their employees in dealing with personal and professional difficulties
• Employee Referral Program
• Insurance plans for medical, dental, and vision care
• Paid Parental Leave
• Paid medical leave is provided through the company's short-term disability insurance to offer financial assistance for medical-related leaves of absence
• Short-term disability insurance, provided by the company, is a benefit for employees experiencing short-lived periods of inability to work
• The company takes care of the premiums for the life insurance provided to its staff members
• Optional benefits encompass hospital indemnity, accident insurance, long-term disability insurance, and term life insurance policies
• A 401k retirement savings plan is offered to employees, with a company match that is available at the discretion of the employer
• The Healthcare and Dependent Care Flexible Spending Account (FSA) allows individuals to set aside pre-tax earnings for medical and childcare purposes, aiding in budgeting for these essential costs
• The employer match in an HSA with Company Match program acts as a form of additional compensation, helping employees increase their healthcare savings without additional cost to them