Customer Service Clerk

Job Summary of Customer Service Clerk:

As a Customer Service Clerk, you will provide courteous support to customers by answering questions, processing transactions, and ensuring a smooth shopping experience. You will also help maintain a clean, organized workspace and assist team members with daily responsibilities.

Responsibilities of Customer Service Clerk:

• Provide excellent and amiable customer assistance.
• Follow the procedures and policies that are already in effect within the organization.
• Regularly sanitize and tidy up the check-out areas while also being ready to assist in the swift cleanup of any spills or damaged items.
• Keep a polished and well-maintained personal image always and adhere to the organization's personal appearance regulations.
• Assist with specific projects and fulfill additional responsibilities as assigned by supervisors.
• Comply with the outlined management planning procedures to ensure continued effectiveness in the workplace.
• Follow company safety guidelines diligently and notify management of any essential equipment maintenance or repairs. Keep the workspace organized and free from safety hazards.
• It is important to treat all colleagues with justice, decency, and regard.
• Carry out an exact price check procedure.
• Monitor and limit the excessive use of store provisions, such as ribbons, receipt rolls, bags, and sanitation supplies.
• Assist with sweeping floors during operating hours and take on other maintenance obligations such as tidying break rooms and restrooms when assigned.
• Assist in the immediate cleanup of spills and broken glass or plastic items to eliminate risks and avoid accidents.
• Uphold security regulations through vigilance and attentiveness towards customers' actions and demeanor.
• Keep the manager or security informed about any strange actions observed.
• Keep the inside and outside areas of the store neat and well-maintained.
• Classify returnable bottles following supplier rules.
• Execute any other assignments as designated.
• Provide prompt and courteous service to greet and assist all customers.
• Follow the prescribed procedures for enclosing products in bags or packaging.
• Ensure that return-to-stock items are promptly placed back on the shelves, giving high priority to refrigerated and perishable items.
• Round up shopping carts and deliver them to designated spots for pickup and drop-off.
• Adhere to the company's guidelines when offering carryout services.
• Record the number of bottles returned through the cash register or bottle slip to facilitate a streamlined and effective customer experience.
• Follow all safety standards diligently when working with the bottle crushing machine.
• Must be able to satisfy the physical prerequisites of the position, with or without appropriate allowances.

Qualifications of Customer Service Clerk:

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions.
• Willingness to learn multiple tasks.
• Demonstrated ability to perform the technical requirements of the job.

Physical Requirements of Customer Service Clerk:

• Regularly engaging in manual activities, like grasping, extending, and executing hand and arm movements, is expected while spending the majority of the time standing.
• Regularly engage in bending and lifting activities, including handling items that weigh up to 15 pounds without interruption, lifting objects up to 25 pounds as a common task, and occasionally moving items weighing 50 pounds.
• Push or pull up to 75 pounds on occasion.
• Exhibit competence in managing various materials linked to cleaning agents, wrapping components, fresh vegetables and fruits, indoor greenery, and home sanitizers.
• Work in adverse weather conditions as required by the job
• Round up a total of five shopping carts and convey them to designated spots.
• Rearrange empty containers and bottles from the storefront to the designated backroom location.