Customer Service Associate Leader

Job Summary of Customer Service Associate Leader:

As a Customer Service Associate Leader, you will guide front-line staff, coordinate daily activities, and ensure customers enjoy efficient and welcoming service. The position requires task delegation, assistance with cashier and desk responsibilities, maintaining store safety and cleanliness, and professionally managing customer inquiries or concerns.

Responsibilities of Customer Service Associate Leader:

• It is essential to comply with and follow all corporate policies and established protocols.
• Uphold a smart and presentable personal appearance consistently while following the company's personal appearance guidelines.
• Structured activities should be designated to front end and service desk/kiosk personnel during periods of inactivity in accordance with the outlined assignments on the Service Leader Assignment Sheets
• Support in special projects and execute other duties as assigned by leadership.
• Adhere to and assist in enforcing the company's safety standards.
• Keep us updated on any equipment that needs repairs or maintenance.
• Keep the work environment clean and free from any obstacles that could pose a safety threat.
• Adhere to safety protocols by maintaining vigilance and staying attuned to the behaviors and actions of customers.
• Notify the manager or security about any uncommon actions taking place.
• Protect the assets of the company by ensuring that the front-end cash drawer is securely locked when not in use.
• Regulations on general housekeeping and sanitation must be consistently met in accordance with store policy and state and local health guidelines.
• Frequently conduct cashiering and bagging responsibilities
• Regularly carry out duties at the service desk and kiosk and, if appropriately educated, engage in bookkeeping tasks
• Complete any other tasks as deemed necessary.

Qualifications of Customer Service Associate Leader:

• Enhancing communication effectiveness and refining customer relations skills.
• Attaining the age threshold of 18 years is imperative for undertaking specific job functions efficiently.
• Revealed talent and willingness to comprehend various responsibilities and technical demands of the job.
• Verified capacity to handle the technical aspects of cashiering and customer service desk/kiosk operations.
• Improve customer experience by prioritizing excellent customer service and resolving issues in a timely and courteous manner.
• Coordinate well-structured work schedules for front-end and service desk/kiosk associates to align with business traffic expectations and lessen customer inconvenience.
• Manage the retrieval of cash and fulfill requests for change while documenting the transactions as necessary.
• Check and verify all customer IDs and comply with the store guidelines concerning check acceptance and the sale of tobacco and alcohol.
• Offer hassle-free refund options for customers and employees while honoring applicable guarantees
• Administer the execution of all tasks and obligations of front-end and service desk/kiosk employees as assigned by the Customer Service Manager
• Show fairness, dignity, and respect to each and every team member.
• Acknowledge successes and provide constructive guidance when needed.
• The position mandates the capability to satisfy its physical demands, potentially with accommodations in place.

Physical Requirements of Customer Service Associate Leader:

• Perform repetitive hand and arm motions while standing/walking the majority of the shift.
• Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
• Push or pull up to 75 pounds on occasion.
• Work in and out of inclement weather when necessary.
• Gather up to five shopping carts and push them to designated areas.
• Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
• Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.