Checkout Operations Assistant

Company Overview:

Southeastern Grocers is dedicated to fostering an inclusive workplace where diversity and authenticity are valued. We are committed to delivering excellent customer experiences by creating a welcoming environment for both shoppers and associates. By joining our team, you become part of a culture built on respect, integrity, and superior service.

Role and Responsibilities:

As a Checkout Operations Assistant, you will be responsible for protecting company assets while ensuring a seamless and positive shopping experience. You will monitor self-checkout activity, assist customers, and contribute to a safe and efficient store environment. Key responsibilities include:

• Monitor self-checkout lanes to identify irregular or suspicious transactions.
• Verify that items are scanned and bagged correctly, stepping in to assist when needed.
• Respond promptly to Point-of-Sale (POS) alerts and resolve discrepancies.
• Report theft, equipment malfunctions, or suspicious behavior to store leadership immediately.
• Provide courteous and timely assistance to customers using self-checkout stations.
• Educate customers on checkout procedures to minimize errors and wait times.
• Maintain a professional and approachable demeanor to create a welcoming environment.
• Encourage customers to use self-checkout lanes when appropriate.
• Keep the area stocked with bags, receipt paper, and cleaning supplies.
• Clean and sanitize checkout machines and surrounding areas as necessary.
• Assist with gathering and returning shopping carts when required.

Required Skills and Experience:

• Must be at least 18 years of age.
• Keen attention to detail with the ability to spot inconsistencies.
• Excellent customer service skills with a professional, friendly attitude.
• Basic computer literacy for online training and POS system operation.
• Clear communication skills in English; bilingual abilities are a plus.
• Ability to follow company policies and directions accurately.
• Dependable, trustworthy, and committed to integrity.
• Ability to remain calm and effective in high-pressure situations.
• Physical capability to stand, walk, lift, push, or carry up to 20 lbs, with occasional stooping, kneeling, crouching, balancing, or climbing up to 4 feet.

Preferred Qualifications:

• High School Diploma or GED preferred but not required.
• Prior retail or customer service experience is a plus.

Compensation and Benefits:

• Competitive pay
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Wellness programs and opportunities for professional growth

About Southeastern Grocers:

Southeastern Grocers is committed to creating a workplace where every associate is respected and valued. We emphasize safety, diversity, and career development while fostering a culture focused on integrity, teamwork, compliance, and exceptional customer care. Join us to be part of a team that delivers excellence and makes a meaningful impact every day.